How do we protect your privacy?
We do everything to make you feel safe with us. In this document you will find all the necessary information about how we protect your privacy: what data we collect, how we use it, with whom we share it, how you can control processing, about the measures we protect your data and also about the rights that we process. you have.
When processing, we not only respect and comply with all regulations that apply to the protection of your personal data, but we also try to do more.
Who we are and where you can contact us
We are the operators in the processing of your personal data:
010 01 Žilina
IČO: 36 652 105
mobil: 421 918 535 648
The company is registered in the Commercial Register of the District Court of Žilina in the Sro section, in file number 17797 / L.
Our company has appointed a person responsible for personal data protection, which is Ing. Mária Nogová. If you have any questions about this document or the use of your personal data or you want to exercise your rights described in this document, you can contact our responsible person by e-mail at email@example.com or in writing at the address of our company.
What data do we collect?
When providing our services, we collect the following information about you:
When making a purchase, we ask you for the information needed to resolve it. The obligatory data are therefore only those without which we cannot send you the purchase and process your order, such as your name, e-mail address, delivery address, telephone number and the subject of the order itself.
Data when creating an account
If you decide to create a user account with us, we also collect all related data. The only required information is your name and email address, which we use to communicate with you. However, you are free to tell us other information about you - give us your photo, date of birth, phone number, save one or more delivery addresses, as well as e-mail address.
We use how data
We use the information we collect about you for the following purposes:
Providing our services
Based on the information we collect from you, we can deliver our services to you in accordance with our Terms and Conditions. We use the data we obtain from you when creating the order to process it, or to remind you if you did not complete the order with a binding order. We also need this information in our accounting and billing policies. The information and information we have obtained about you when you provide our services and after logging in to your account is used by us to ensure that your account and the information available in it are current.
Communication with you
We use your contact details to send us notifications related to order processing and service provision, or when we want to respond to your contact, when you ask us what is happening to your order, you want to report to us e.g. New delivery address, or you will ask us to change your details in your order or user account. We also process your contact details and details of your purchases if you claim the delivered goods. If you have given us your consent, we will also send you commercial information by e-mail about news and current offers that may be of interest to you.
Improving and personalizing our services and marketing
We also use the data we store to improve and personalize our services, as well as for marketing. For example, we use information about your shopping history and the products you have purchased from us to be able to recommend other products that may be of interest to you and to display content that is relevant to you on our site.
We also use information about visits and movements on our website and its individual sections and displayed products for advertising and marketing purposes, on our website and on other websites. We also use this information for analytical purposes to understand how people use our website and to make it more intuitive and user-friendly.
Security and protection of rights
We also use your information to ensure the security of the services we provide, to respond to claims that have been made against us in proceedings before state and other authorities that control our activities, and to enforce claims that we have incurred.
To whom we make the data available
We do not disclose, make available, or provide your personal information to any other entity, except as described below:
If you ask us to
We make the data available to third parties in the case of the delivery service you have chosen when ordering. We are currently working with the following companies:
Slovenská pošta, a.s.
Partizánska cesta 9
975 99 Banská Bystrica 1
For legal reasons and to prevent damage
We may also retain or disclose your information to others to comply with legal obligations, government and other authorities to enforce our claims or to defend ourselves in proceedings where others are asserting them against us. The categories of third parties to whom we disclose personal information for these reasons include, for example, courts, government and other authorities competent to exercise control over our activities, to resolve disputes or enforce decisions, or to our legal and accounting consultants and auditors.
How we protect your data
We work to make sure that your personal information is safe. In accordance with the requirements of applicable legislation, we take all necessary security, technical and organizational measures to protect your personal data. Electronic data is stored in a protected database on a server that is ours or is reserved for us. We protect the database containing personal data from damage, destruction, loss and misuse. If you would like more information about the security of your personal data, please contact us at firstname.lastname@example.org.
How long we keep the data
We store personal information related to your user account as long as you have an account, as it is necessary for us to be able to operate the account for you. If you do not have an account (you did not create a password when creating the order), we store your personal data regarding the processed order for the necessary period, which is usually five years from its delivery.
In the event that we use your personal data to deliver business notices to your e-mail address or in other cases where you have given us your consent, we will retain this data until you revoke the relevant consent. In cases of use of your data on the basis of our legitimate interest described in the chapters How we use the data and to whom we make the data available, we will keep your data until the reason for their processing disappears. However, we must warn you that even if any of the reasons for processing fail, it may not result in us ending the retention of your personal data. We can and sometimes have to process this personal data for another purpose with a different legal basis.
What are your rights?
We have several rights as a result of the processing of your personal data. If you exercise any of the rights listed below, we will notify you of the processing of your application within 30 days of its delivery to us. In justified cases, we may extend this period to 60 days, of which we will inform you.
How to exercise your rights
You can exercise your rights by sending an email or a written request to our contact details listed under "Who we are and where you can contact us" below.
Please state your name, surname, e-mail address or address of permanent residence in your application. If you do not provide us with the information provided, we will not be able to comply with your request. We request this information from you in order to verify your identity and not provide your personal data to an unauthorized person.
Right of access to data
You have the right to obtain confirmation from us as to whether personal data about you are being processed, and if we process your personal data, we will provide you with information on what data we process about you, for what purpose to whom your personal data has been provided or transferred. to a third country and how long we will keep your personal data.
Right to repair
It's human to make mistakes. If you believe that our company is processing incorrect personal information about you, you can exercise this right directly in your account settings in the "LOGIN" section or ask us to correct it. We care that we process the right personal information about you, so be sure to exercise this right whenever, for example, you move or change any personal information that is important to your relationship with us.
Right to erase (right to forget)
You have the right to delete your personal data that we process about you if the following conditions are met and there are no legal exceptions:
- The data are no longer needed for the purposes for which they were obtained
- You withdraw your consent to the processing of your personal data and there is no other legal basis for their processing
- You object to the processing of your personal data based on your specific situation